Tycoon-ism: “A bit of fragrance always clings to the hand that gives roses.” – Chinese Proverb
Being in the customer relations of any industry is always one the most challenging jobs there is in terms of human interaction. Here are customers who are mainly dissatisfied with your product with numerous complaints and your job is to appease at least most of them. They want their problems solved immediately and they don’t want to wait as this part of their purchase is not part of their tight schedule. There was a newly hired clerk to handle the complaints section of a large mall and at his first week the stress of the job already showed on his face. At first he tried courtesy, but courtesy lasts only as your patience. He tried fighting back but, who is he kidding? Customers are king. He tried indifference, but how can you ignore harsh words so easily? And so he resolved to quit the next day. Over dinner at a restaurant he heard a boy complain to his dad about how rude his classmate was. The father listened intently then gently told his son how his classmate’s parents were in the process of divorce. Finally the father said, “be kind with Bill, son, he’s fighting a tough battle right now.” That last statement made the clerk think about his situation and he realized that he had tried everything except kindness. The next morning he smiled more and greeted his customers. He got to know more about them as people and at the end of the day, he made two new friends and he couldn’t wait to meet new friends the next day.
Keep up the good work, I like your writing.